Accessibility Statement

SASSA is committed to ensuring access to services for all South Africans

Our Commitment

SASSA is committed to providing accessible services to all citizens, including persons with disabilities, the elderly, and those with limited mobility or literacy. We strive to ensure that everyone can access social grant services with dignity and ease.

Physical Office Accessibility

Building Access

  • Wheelchair ramps at all SASSA offices
  • Designated accessible parking spaces
  • Wide doorways and corridors
  • Accessible restroom facilities
  • Ground floor service points where elevators are unavailable

Service Delivery

  • Priority queuing for elderly persons (60+), pregnant women, and persons with disabilities
  • Seating areas in waiting rooms
  • Staff trained in disability awareness
  • Private consultation rooms available

Communication Accessibility

Language Support

  • Services available in all 11 official South African languages
  • Forms and documents available in multiple languages
  • Interpreters available at offices upon request
  • Sign language interpretation for deaf applicants

Alternative Formats

  • Large print documents available
  • Verbal assistance for applicants who cannot read or write
  • Staff assistance with form completion
  • Braille materials available on request

Website Accessibility

This website aims to meet WCAG 2.1 Level AA standards:

  • Screen reader compatible: Works with popular screen reading software
  • Keyboard navigation: All functions accessible without a mouse
  • Clear structure: Proper headings and logical page organization
  • Text alternatives: Descriptive text for images and graphics
  • Readable fonts: Clear, legible typography with good contrast
  • Responsive design: Works on mobile devices and tablets

Alternative Service Options

Home-Based Services

For applicants who cannot visit SASSA offices due to severe illness or disability:

  • Home visits by SASSA officials can be arranged
  • Contact your nearest SASSA office to request this service
  • Medical proof may be required

Mobile Services

  • Mobile SASSA units visit rural and remote areas
  • Services brought to community halls and accessible venues
  • Check with local offices for mobile unit schedules

Payment Accessibility

  • Multiple collection points including post offices and retailers
  • Bank deposits for those who prefer not to collect cash
  • Procurator system allows trusted representatives to collect on your behalf

Assistive Technology Support

Our website has been tested with:

  • JAWS screen reader
  • NVDA screen reader
  • VoiceOver (iOS/macOS)
  • TalkBack (Android)
  • Keyboard-only navigation

Request Assistance

If you experience accessibility barriers or need accommodation:

  • Call: 0800 60 10 11 (Toll-free helpline)
  • Email: [email protected]
  • Visit: Your nearest SASSA office and speak to the office manager

Please describe the accessibility issue and what assistance you need. We will respond within 5 working days.

Feedback

We welcome feedback on how to improve accessibility. Your input helps us serve all South Africans better. Contact using the details above to share suggestions or report accessibility concerns.

Ongoing Improvements

SASSA continuously works to improve accessibility through:

  • Regular accessibility audits of offices and website
  • Staff training programs
  • Consultation with disability advocacy groups
  • Infrastructure upgrades and renovations
  • Technology improvements

Last updated: March 2026